Restore (formerly Trace) 🇺🇸

Activation Products has a 60‑day return policy, you have 60 days after receiving your item to request a return. To be eligible, the item must be unopened and in the same condition that you received it. To start a return:

1. Make sure you are within the 60‑day window.
   
2. Reply to your order confirmation email indicating which items you wish to return.
   
3. Securely pack the returning items to prevent damage during transit.
   
4. Wait for instructions from the Returns Department on how to proceed.
   

Returns should be sent to:

Attn Activation Products, c/o Emilia Ferre, 15 Allen St Suite 201, Buffalo, NY 14202

Activation Products will notify you once they’ve received and inspected the return to let you know if the refund is approved. Once approved, a refund will be issued to the original payment method. When the refund is processed, please allow 3–5 business days for the funds to appear in your account. If more than 15 business days have passed since approval and you haven’t received your refund, contact them at support.ca@activationproducts.com

Subscription orders have a minimum 60‑day term. After the first 60 days, Activation Products requires 10 business days’ advance notice to cancel Auto‑Delivery subscriptions. This notice allows the warehouse time to prevent the next order from shipping. Adhering to this policy helps the company offer discounts for Auto‑Delivery. Some conditions may apply; placing a subscription order indicates a legally binding acceptance of these terms. For concerns, contact customer support.

Inspect your order upon receipt. If the item is defective, damaged or the wrong item, contact Activation Products immediately. They will evaluate the issue and make it right for you. Any product that has been opened should not be included in your return.